How long will it take for my item to reach me?
Due to COVID-19, orders may be EXTREMELY delayed. Many printing warehouses have had to shut down due to "shelter in place" orders and they have limited staff due to practicing correct social distancing measures. Currently, orders are taking anywhere from a week to a few weeks to ship depending on the provider. Current estimated processing time is 10-30 business days (NOT INCLUDING WEEKENDS AND HOLIDAYS). Please be aware some items in the shop ship through a process called 'drop shipping,' so items in your order may ship out and arrive separately, which means they ship directly from the printer - we will note which items come via this method.
Shipment times vary based on the type of shipping you chose. Priority Mail takes approx. 1-3 business days, but has been seen to take anywhere between 5-7+ days. First Class mail takes a little bit longer. Please note, shipment time is different from processing times listed above.
Once your item is at the post office, the shipment is literally out of our hands. We have no more information on tracking than you do via your USPS/DHL tracking number. If you need help locating a delayed or lost shipment, please contact your local post office or the USPS/DHL helpline. We can also inquire about shipments if you contact us at Urban7fashions@gmail.com
How much is shipping?
How do I track my order?
We reserve the right to substitute apparel brands in order to fulfil orders. Sometimes there are shortages for brands in certain colors/sizes which we do not have an estimated restock timeline on. We will do everything in our power to choose a comparable product in order to fulfil your order without having to delay/refund.
We currently stock Small to 3XL standard in our shop.
Our sizing is US standard and can be found on our sizing page.
If you are a size above 3XL please contact us via email below or send us a DM on Instagram/Facebook with your size needs.
We will create a custom order for you to purchase.
We can get our hands on sizes up to 6XL currently, but please keep in mind that these sizes will be a little more expensive due to the cost on us.
We will try our best to keep everything as cost effective for you.
We are a Made-To-Order shop (MTO), what that means is that we do not carry in-stock items (outside of stickers, keychains, pins). Everything is custom.
We order supplies in batches then work on orders when we have time in our schedule, as we have a full time job, once the materials arrive.
Please be aware of the above sections regarding processing and shipping.
We do not accept returns or exchanges at this time due to COVID-19.
We do not accept cancellations once materials have been bought.
If you HAVE to cancel and materials have been purchased, you will be subject to a 40% restocking fee.
We will only remake/resend orders if it is something that is our fault.
We are not responsible for incorrectly ordered sizes, colors, designs, etc.
Additional CommentsWe are a small business and a one-man show with a full-time job.
What you are ordering is handmade and takes time.
We understand that you're excited about your order, as we're excited about making it for you, but please keep the above in mind.
In the age of Amazon and instant-gratification, hold onto patience.